Returns & Refunds

If you are doing a conventional return:

Initiate a return through your Orders page. Follow the steps until you receive a return confirmation and return label. Pack your item securely, then print and attach the return label to your package. If you don’t have the original shipping container, use a sturdy box and include padding such as packing bubbles or newspaper. Bring your item to the drop-off location you selected during the returns process.

If you are doing a label-free, box-free return:

Initiate a return through your Orders page. If you selected a label-free, box-free return location, you do not have to package your item in a shipping box. After completing the steps in the returns process, you will receive a QR code. Bring the item you wish to return and the digital QR code to the drop-off location.

If you need to return a gift, go to Return a Gift.

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